Save the request record
Capture amount, currency, method, time and cashier ID.
MISSION TRACE
Trace RocketPlay Beyond the Completed Badge
A completed status may mean the operator has dispatched funds, not that the bank, wallet or blockchain destination has cleared them.
Open RocketPlay Withdrawal StatusContinue With the Payment ReferenceCheck the Current CashierSeparate approval from dispatch
Ask which stage is open and retain any promised review date.
Obtain the external trace
Request the bank, processor, wallet or transaction reference after dispatch.
Close at destination receipt
Match requested, debited and received amounts, including fees and conversion.
Common questions
Does completed guarantee cleared funds?
No.
What should a bank receive?
The payment trace reference.
Should a pending request be recreated?
Only after support explains the effect.